Complaints

If the FAQ did not provide you with an answer, please consider the following:

I encourage you to notify me of complaints by sending an email to shop@studiolegenda.com or using the contact form.

If this does not lead to a solution, it is possible to sign up for dispute mediation by ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting ValuedShops.

FAQ

The Frequently Asked Questions page provides answers to the most common questions, saving everybody some time.

FAQ

Shipping

or shipping information such as the difference between Stock and Made To Order, customs information or international shipping rates, see this page.

Shipping

Returns

Despite all my best efforts, you may still want to return something. Please see this page how to go about that.

Returns

Made To Order

When ordering something that's not in stock, special terms apply. You'll find these here.

Made to order

Complaints

If none of the information above helps you out in any way, check out this page on how to get in touch with a complaint or question.

Complaints

Complaints

If you just want to get in touch, there is also a page specifically for that.

Complaints